Returns & Satisfaction
Guarantee
Our commitment to quality and customer satisfaction means ensuring every part of your experience with us is straightforward and transparent.
30-Day Returns
Unopened products in original sealed packaging may be returned within 30 days of purchase.
Damage Support
Report damaged or defective items within 7 days of delivery for replacement or return assistance.
Easy Return Process
Contact our support team for approval and return instructions before shipping your item back.
Fast Refunds
Approved refunds and exchanges are processed within 5–7 business days after inspection.
Eligibility Criteria
To maintain our high standards of botanical purity, we follow strict return guidelines.
Damage Support
Must be in original, untampered packaging with all safety seals intact.
Damaged on Arrival
Products damaged during transit will be replaced immediately after photo verification.
Non-Returnable
Used products, opened essential oils, and custom botanical blends cannot be returned.
Your Return Journey
​Follow these simple steps to process your request.
1
Initiate Request
Visit our support portal with your order number and email. Select the items you wish to return and the reason.
2
Review & Label
Our team reviews your request within 24 hours. Once approved, you'll receive a pre-paid shipping label via email.
3
Ship Package
Pack items securely in original shipping materials and drop off at any authorized carrier location.
4
Final Refund
After quality inspection, we'll notify you via email and release the funds back to your original payment method.
Refund Details
Legal Compliance
Refunds are typically processed within 5 business days after the returned items are received and inspected. Shipping costs are non-refundable unless the item arrived damaged or incorrect. Please note that banks may take an additional 3-7 days to reflect the credit on your statement.
Our policy complies with all consumer protection regulations. These statements regarding botanical supplements have not been evaluated by the
FDA. Products are not intended to diagnose, treat, cure, or prevent any disease.
Restocking Fees
We do not charge restocking fees for eligible returns. We believe in total transparency.
European Union Rights
Customers in the EU have a statutory 14-day right of withdrawal for online purchases.